eCommerce Technical Support Specialist

We're now seeking a technical support specialist with particular experience in eCommerce applications, to provide global support to a wide range of eCommerce marketing tools.

In this role you will:

  • Provide expert support to colleagues across the globe regarding issues with eCommerce apps and tools,
  • Deal with both 'quick fix' and more complex long term issues, handling problems from initial contact through to resolution,
  • Act as coordinator with other technical departments where needed, to resolve problems that impact more than one technical area,
  • Provide excellent personal support, keeping all parties informed and up to date with resolution progress and activities,
  • Learn and develop your knowledge of eCommerce applications in general,
  • Carry out testing activities on new and existing apps (both User and Technical Acceptance Testing),
  • Carry out continuous improvement exercise on an ongoing basis,


We require:

  • Good English language communication skills, both written and spoken,
  • Must have solid technical experience with Unix/Linux environments, SQL DB knowledge, and experience with Apache webserver
  • Ideally, you will also have knowledge and experience with basic networking and Shell/Perl/PHP scripting,
  • You will need to display good general professional communication skills, enjoy solving problems and multitasking,


Any experience with the following will be a bonus but full training will be provided for any skills gaps:

  • Windows Server
  • Uniface, Cognos
  • C#, Java, HTML, CSS Coding skills,

We offer:

  • Relocation assistance available to people living outside of the Czech Republic,
  • Very good starting salary with an excellent personal benefits package,
  • Genuine chance to grow and develop your career long term,
  • Ongoing training, including structured long term skills building plans
  • Modern, multicultural working environment
  • Security of working for a stable and growing major international company

If you would like to apply for this job, please send a copy of your CV in English language and a brief covering letter to Vítězslav Lamač.

Please read carefully and copy all of the below text into your email before sending any application to Jobs Group, s.r.o., IČO 04455487.

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